EMERALD 3.1ct D IF - EX EX

A: Yes, we can provide certification or a grading report for the gemstone. We understand that our customers want to be confident in the quality and authenticity of the gemstones they purchase from us, which is why we provide a laboratory certification with each gemstone we sell.

Our laboratory certification process involves sending the gemstone to a trusted independent laboratory for grading and evaluation. The laboratory uses advanced equipment and techniques to analyze the gemstone's characteristics such as its color, clarity, cut, and carat weight. The grading report provided by the laboratory includes detailed information about the gemstone's quality and authenticity, as well as any relevant identifying features or treatments.

Whether you're purchasing a diamond, lab grown diamond, or moissanite, you can be confident that you're receiving a high-quality gemstone that has been thoroughly evaluated and certified by an independent laboratory. This certification provides you with peace of mind knowing that you're getting what you paid for, and can help you make informed decisions when selecting the perfect gemstone for your needs and preferences.

A: Yes and no. At our store, we offer different policies depending on the type of gemstone you are interested in purchasing.

For diamonds and lab-grown diamonds, we source them from all over the world and import them as per order. Therefore, it's not possible to view the actual diamond before purchasing. However, we provide you with the actual image and video of the diamond itself, so you can see the exact gemstone that you will be receiving. These images and videos provide you with a detailed and accurate representation of the diamond's quality, color, cut, and other characteristics.

For moissanite, we offer the opportunity to view the gemstone in-store. You can book a viewing appointment to see the moissanite gemstone in person and get a better sense of its color, cut, and overall appearance.

We understand that choosing a gemstone is an important decision, and we want to ensure that you are completely satisfied with your purchase. Whether you choose to view the gemstone in person or rely on our detailed images and videos, we are committed to providing you with the highest quality gemstones and the best possible customer service.

A: Yes, we can provide images or videos of the actual gemstone you are interested in purchasing. For diamonds and lab-grown diamonds, the image and video supplied online are of the actual diamond or lab-grown diamond itself. This allows you to see the exact gemstone that you will be receiving and get a better sense of its quality, color, cut, and other characteristics.

For moissanite, we do not provide images or videos online, but you may request an image or video, and we will be happy to send it to you. This allows you to get a better sense of the moissanite gemstone's quality, color, cut, and other characteristics before making your purchase. Alternatively, you may book a viewing appointment to see the moissanite gemstone in person and get a better sense of its overall appearance and quality.

We understand that seeing images or videos of the actual gemstone is an important part of the purchasing process, and we are committed to providing you with the highest-quality images and videos that accurately represent the gemstone's appearance and quality. If you have any questions or concerns about the images or videos we provide, please don't hesitate to contact us.

A: The return policy for a gemstone may vary depending on the type of gemstone that you have purchased.

For diamonds and lab-grown diamonds, we source them from all over the world and import them as per order. As a result, we do not offer any returns for these gemstones as they are sourced specifically for you. However, we do provide an upgrade option should you wish to upgrade your diamond in the future.

For moissanite, we offer a 7-day return policy from the date of receipt. If you are not satisfied with your purchase, you can return the moissanite gemstone within 7 days for a full refund. Please note that the gemstone must be in its original condition and packaging, and that any damage or wear may affect the amount of your refund.

We understand that purchasing a gemstone is an important decision, and we want to ensure that our customers are completely satisfied with their purchase. Our return policy reflects our commitment to providing high-quality gemstones and excellent customer service. If you have any questions about our return policy, please don't hesitate to contact us.

A: The price of a gemstone can be affected by a variety of factors, including its quality, rarity, demand, and availability.

For diamonds and lab-grown diamonds, the price is linked to the USD and ZAR exchange rate because they are sourced from all over the world. This means that the price you see online today may differ from the price you saw yesterday or the price you will see tomorrow. Our pricing and availability are updated every 24 hours to ensure that you have the most up-to-date information when making your purchase.

In addition to the exchange rate, the quality of the diamond or lab-grown diamond can also affect its price. Higher-quality diamonds with fewer inclusions or blemishes and a better color grade are generally more valuable and therefore more expensive.

For moissanite, the price is fixed in ZAR and listed on the website. Moissanite is a synthetic gemstone, so its price is generally lower than that of a natural diamond or lab-grown diamond of similar quality and size.

Overall, the price of a gemstone is determined by a variety of factors, and it's important to consider factors such as quality, rarity, and demand when making a purchasing decision. At our store, we strive to provide our customers with high-quality gemstones at fair prices, and we are always happy to answer any questions you may have about pricing or gemstone quality.

A: The delivery time for a gemstone can vary depending on a variety of factors, including the type of gemstone, its availability, and the location of the customer.

For diamonds and lab-grown diamonds, the delivery time is between 15-20 working days. This is because diamonds and lab-grown diamonds are sourced from all over the world, and the process of selecting, importing, and evaluating the gemstone can take time. Additionally, shipping times and customs processing times can also affect the delivery time.

For moissanite, the delivery time is much shorter. Moissanite is ready to be shipped within 24 hours of placing your order, as it is a synthetic gemstone that is readily available.

It's important to note that delivery times can vary depending on the specific gemstone you have purchased, as well as any additional services you may have requested, such as custom engraving or setting. At our store, we strive to provide our customers with accurate and up-to-date delivery information, and we will do our best to ensure that your gemstone arrives safely and on time. If you have any questions or concerns about delivery times or shipping options, please don't hesitate to contact us.

Planned ship date is:Thursday, December 05.