Contact Us
Contact Ralph Jacobs Jewellers
We’re Here to Help
At Ralph Jacobs Jewellers, we believe every client deserves personal attention and expert guidance. Whether you’re shopping online, visiting our showroom, or meeting us virtually, our team is here to assist with all your jewellery, diamond, and custom-design enquiries.
Contact Details
Phone: 087 551 7635
Email: sales@ralphjacobs.co.za
Customer Support Hours: Monday – Friday, 9 am – 5 pm
For order updates, resizing requests or returns, email sales@ralphjacobs.co.za. For a fault, damage or repair, email claims@ralphjacobs.org. You can also complete our Contact Form.
Book a Virtual Appointment
Can’t visit us in person? Meet with us from the comfort of your home.
Book a virtual jewellery appointment with one of our experts to:
- Discuss engagement ring and wedding band options
- View diamond and gemstone options on screen
- Get guidance on custom designs and budgets
- Ask questions about sizing, materials, and timelines
During your online consultation, we’ll share designs, images, and recommendations in real time to help you make a confident decision before you buy.
Visit Our Showroom
We’re online – and you can also visit our showroom in person: Shop 6B, Lake Umuzi Waterfront, 1 Kiewiet Street, Secunda, Mpumalanga.
View our engagement rings, fine jewellery, and loose gemstones with the help of a dedicated consultant.
Our team will help you try on different designs, compare diamond options, and refine your ideas until you find the perfect piece.
We’re Also Online
Prefer shopping from home? Our full collection of engagement rings, lab-grown diamonds, and fine jewellery is available online with secure checkout, free insured delivery within South Africa, and dedicated after-sales service.
Start exploring today: Shop Online at RalphJacobs.co.za
Why Choose Ralph Jacobs
- Proudly South African jewellers with international reach
- Expert craftsmanship and conflict-free diamonds
- Free insured shipping within South Africa
- Personal consultations online or in-store
Let’s Connect
Follow us for inspiration, updates, and behind-the-scenes craftsmanship:
Instagram:
@ralphjacobssa
Facebook:
Ralph Jacobs Jewellers
About Ralph Jacobs
About Ralph Jacobs Jewellers
Our Story
Born from a passion for craftsmanship and timeless beauty, Ralph Jacobs Jewellers was founded to celebrate life’s most meaningful moments. What began as a vision to redefine fine jewellery in South Africa has evolved into a brand known for its honesty, artistry, and innovation.
Every Ralph Jacobs creation is more than jewellery — it’s a symbol of commitment, individuality, and heritage. From our elegant engagement rings to our bespoke designs, each piece carries a story worth remembering.
Our Philosophy
We believe luxury should be both personal and attainable. Our philosophy is simple: create pieces that are beautiful, ethically made, and designed to last for generations. By combining traditional craftsmanship with advanced technology, we bring each client’s vision to life with precision and care.
Meet the Founder
Rikus Kotze, founder and creative force behind Ralph Jacobs Jewellers, grew up fascinated by design, detail, and the emotional stories jewellery can hold. Guided by his belief that every person deserves something meaningful and masterfully made, he established Ralph Jacobs as a brand where integrity meets innovation.
Under his direction, the company has become a trusted destination for engagement rings, fine jewellery, and lab-grown diamonds — blending old-world craftsmanship with modern values. Rikus continues to lead the brand’s design direction, ensuring every piece reflects the beauty and brilliance that Ralph Jacobs stands for.
Craftsmanship & Quality
From hand-selecting each diamond and gemstone to polishing the final detail, every piece is created with purpose. Our artisans combine artistry and precision to deliver jewellery that meets the highest standards of excellence.
We proudly offer both natural and lab-grown diamonds, all certified and ethically sourced. Each setting is engineered for comfort, brilliance, and longevity — a reflection of true craftsmanship.
Sustainability & Ethics
At Ralph Jacobs Jewellers, responsibility is at the heart of what we do. We are committed to sourcing materials ethically and supporting transparent supply chains that respect both people and the planet.
Our lab-grown diamonds offer a sustainable alternative to mined stones, ensuring the same exceptional quality with minimal environmental impact. For those who prefer natural diamonds, we partner exclusively with suppliers who adhere to the Kimberley Process Certification Scheme to guarantee conflict-free sourcing.
Precious metals used in our collections are refined responsibly, and we continually work to reduce waste and optimise our manufacturing footprint. By choosing Ralph Jacobs, you’re supporting a future where beauty and responsibility coexist in harmony.
Our Promise
Every Ralph Jacobs piece carries a promise of quality, authenticity, and care. We offer free insured shipping across South Africa, transparent service, and a dedicated after-sales team ready to assist with resizing, returns, and long-term maintenance.
Whether you’re purchasing your first engagement ring, redesigning a family heirloom, or finding a gift that says “forever,” we’re here to make the journey effortless and meaningful.
Experience Ralph Jacobs
Discover the beauty of bespoke design and personalised service online or in person. You can shop directly through our website, visit our showroom in Secunda, or schedule a private consultation with one of our experts.
➡️ Visit Our Showroom
➡️ Book a Virtual Appointment
➡️ Shop Online
Our Legacy
With roots in South Africa and an expanding presence in New Zealand, Ralph Jacobs continues to redefine what fine jewellery means in a modern world — blending heritage, innovation, and heartfelt craftsmanship.
Each design is a celebration of love and artistry, crafted to inspire confidence and stand the test of time.
Connect With Us
Phone: 087 551 7635
Email: sales@ralphjacobs.co.za
Follow our journey on @ralphjacobssa and Facebook.
