Contact Us

Contact Ralph Jacobs Jewellers

Contact Details

Customer Support Hours: Monday – Friday, 9 am – 5 pm

For order updates, resizing requests, or return assistance, please email us at support@ralphjacobs.co.za or complete our Contact Form.

Book a Virtual Appointment

Can’t visit us in person? Meet with us from the comfort of your home.

Book a virtual jewellery appointment with one of our experts to:

Discuss engagement ring and wedding band options
View diamond and gemstone options on screen
Get guidance on custom designs and budgets
Ask questions about sizing, materials, and timelines

Book a Virtual Appointment

During your online consultation, we’ll share designs, images, and recommendations in real time to help you make a confident decision before you buy.

Visit Our Showrooms

We’re online – and we also have beautiful showrooms you can visit in person.

View our engagement rings, fine jewellery, and loose gemstones with the help of a dedicated consultant.

View Our Showrooms

Our team will help you try on different designs, compare diamond options, and refine your ideas until you find the perfect piece.

We’re Also Online

Prefer shopping from home? Our full collection of engagement rings, lab-grown diamonds, and fine jewellery is available online with secure checkout, insured delivery, and dedicated after-sales service.

Start exploring today: Shop Online at RalphJacobs.co.za

Why Choose Ralph Jacobs

Proudly South African jewellers with international reach
Expert craftsmanship and conflict-free diamonds
Free insured shipping and easy returns
Personal consultations online or in-store

Let’s Connect

Instagram: @ralphjacobsjewellers
Facebook: Ralph Jacobs Jewellers

About Ralph Jacobs

About Ralph Jacobs Jewellers

Our Story

Born from a passion for craftsmanship and timeless beauty, Ralph Jacobs Jewellers was founded to celebrate life’s most meaningful moments. What began as a vision to redefine fine jewellery in South Africa has evolved into a brand known for its honesty, artistry, and innovation.

Every Ralph Jacobs creation is more than jewellery — it’s a symbol of commitment, individuality, and heritage. From our elegant engagement rings to our bespoke designs, each piece carries a story worth remembering.

Our Philosophy

We believe luxury should be both personal and attainable. Our philosophy is simple: create pieces that are beautiful, ethically made, and designed to last for generations. By combining traditional craftsmanship with advanced technology, we bring each client’s vision to life with precision and care.

Meet the Founder

Rikus Kotze, founder and creative force behind Ralph Jacobs Jewellers, grew up fascinated by design, detail, and the emotional stories jewellery can hold. Guided by his belief that every person deserves something meaningful and masterfully made, he established Ralph Jacobs as a brand where integrity meets innovation.

Under his direction, the company has become a trusted destination for engagement rings, fine jewellery, and lab-grown diamonds — blending old-world craftsmanship with modern values. Rikus continues to lead the brand’s design direction, ensuring every piece reflects the beauty and brilliance that Ralph Jacobs stands for.

Craftsmanship & Quality

From hand-selecting each diamond and gemstone to polishing the final detail, every piece is created with purpose. Our artisans combine artistry and precision to deliver jewellery that meets the highest standards of excellence.

We proudly offer both natural and lab-grown diamonds, all certified and ethically sourced. Each setting is engineered for comfort, brilliance, and longevity — a reflection of true craftsmanship.

Sustainability & Ethics

At Ralph Jacobs Jewellers, responsibility is at the heart of what we do. We are committed to sourcing materials ethically and supporting transparent supply chains that respect both people and the planet.

Our lab-grown diamonds offer a sustainable alternative to mined stones, ensuring the same exceptional quality with minimal environmental impact. For those who prefer natural diamonds, we partner exclusively with suppliers who adhere to the Kimberley Process Certification Scheme to guarantee conflict-free sourcing.

Precious metals used in our collections are refined responsibly, and we continually work to reduce waste and optimise our manufacturing footprint. By choosing Ralph Jacobs, you’re supporting a future where beauty and responsibility coexist in harmony.

Our Promise

Every Ralph Jacobs piece carries a promise of quality, authenticity, and care. We offer free insured shipping across South Africa, transparent service, and a dedicated after-sales team ready to assist with resizing, returns, and long-term maintenance.

Whether you’re purchasing your first engagement ring, redesigning a family heirloom, or finding a gift that says “forever,” we’re here to make the journey effortless and meaningful.

Experience Ralph Jacobs

Discover the beauty of bespoke design and personalised service online or in person. You can shop directly through our website, visit our showrooms, or schedule a private consultation with one of our experts.

➡️ Visit Our Showrooms
➡️ Book a Virtual Appointment
➡️ Shop Online

Our Legacy

With roots in South Africa and an expanding presence in New Zealand, Ralph Jacobs continues to redefine what fine jewellery means in a modern world — blending heritage, innovation, and heartfelt craftsmanship.

Each design is a celebration of love and artistry, crafted to inspire confidence and stand the test of time.

Connect With Us

Phone: 087 551 7635
Email: sales@ralphjacobs.co.za

Follow our journey on @ralphjacobsjewellers and Facebook.

Warranty

At Ralph Jacobs, we take pride in our exceptional craftsmanship and stand behind the quality of our jewellery. Our manufacturing warranty ensures that every piece is free from defects in materials and workmanship. Explore the details of our warranty and enjoy peace of mind, knowing your timeless creations are backed by our commitment to excellence.

There are limitations to our warranty. Please visit our Warranty page for the complete details.

Warranty Coverage

Our Lifetime Manufacturing Warranty covers specific manufacturing defects that impact the structural integrity, safety, or durability of your jewellery. Below are examples of what is covered:

Manufacturing Defects

Significant Porosity: Large voids or clusters of pores in the metal that weaken the jewellery and may lead to cracks or breaks.
Improperly Set Stones: Loose stones caused by inadequate securing during manufacturing.
Prong Settings: Prong settings that are improperly crafted, such as prongs that break or bend immediately after purchase.
Structural Flaws: Weak solder joints or separations where different parts of the jewellery were joined, indicating poor craftsmanship.
Under Karat: The warranty covers instances where the metal purity does not meet the stated karat weight (e.g., gold sold as 18k but testing below 75% purity).

Exclusions: Not Covered Under Warranty

Certain issues are not covered by our warranty due to their nature being outside of manufacturing defects. These include:

Inherent or Natural Characteristics of Metals

Discoloration: Discoloration and tarnishing of metals due to exposure to air, moisture, and chemicals and changes in metal colour (such as rhodium plating wearing off).
Metal Softness: Scratches, dents, bending, and minor porosity due to the softness or inherent properties of the metal.

Inherent Characteristics of Design or Style

Delicate Designs: Damage from delicate designs prone to snagging, bending, or wearing down of fine details.
Movement in Settings: Any movement in gemstone settings designed to allow flexibility.

Custom Requests:

Any damage resulting from custom requests that deviates from our recommended guidelines, such as;

Adjustments to the width, depth, structural integrity, or inclusion of delicate or protruding elements.

Normal Wear and Tear

Bent or Out-of-Shape Rings: Rings that become bent or misshapen due to improper sizing, daily wear, or accidental damage.
Prong Wear: Prongs that wear down, bend or broken prongs that result from normal wear, impacts, or accidental damage, leading to loose or loss stones.
Tarnishing and Discoloration: Discoloration of metals due to exposure to moisture, chemicals, or air.
Scratches and Dents: Any surface scratches and dents due to everyday use.
Broken Chains or Clasps: Chains or clasps that break due to pulling, snagging, or improper storage.

Improper Care or Accidental Damage

Damage resulting from improper handling, exposure to chemicals, accidents, or other external factors.

Unauthorized Repairs

Any repairs or modifications performed by a jeweller other than Ralph Jacobs will void this warranty.

Loss

Whether partial or full, of the jewellery item or any gemstones it contains. This includes, but is not limited to, the loss of the entire item, center stone/s, or accent stone/s due to accidental loss, theft, or any other circumstance leading to the loss of the jewellery or its components.

Regular Maintenance

We recommend that you have your jewellery inspected and maintained regularly. Prongs, settings, and clasps can wear down over time, and regular inspections can help prevent loss or damage.

Force Majeure

This warranty does not cover damage or loss resulting from unforeseen events such as natural disasters, theft, or accidents beyond the control of Ralph Jacobs Jewellers.

Inspection Upon Receipt

Please inspect your jewellery immediately upon receipt. If you find any defects or issues, please report them to Ralph Jacobs Jewellers within 7 days to ensure proper coverage under this warranty.

Final Decision

After the six-month CPA statutory warranty period, Ralph Jacobs reserves the right to determine whether a defective item will be repaired, replaced, or exchanged under our Lifetime Manufacturing Warranty. Refunds will only be considered within the first six months.

General Applicability and Case-by-Case Evaluation

The examples of covered and excluded defects provided in this warranty are illustrative and not exhaustive. Each claim or issue will be evaluated on a case-by-case basis, taking into account the specific circumstances and merits of the situation. Ralph Jacobs Jewellers reserves the right to make the final determination on whether a defect or issue falls under the terms of this warranty.

Right to Amend Policy

Ralph Jacobs reserves the right to modify or update these policies at any time without prior notice. However, any significant changes that materially affect your rights or obligations will be communicated to you through appropriate channels. We recommend reviewing our policies periodically to stay informed of any updates.

Terms & Policies

Our Policies & Terms

At Ralph Jacobs Jewellers, transparency and trust are at the heart of everything we do. We want every client to feel informed, confident, and protected when shopping with us — online or in-store. Below you’ll find an overview of our key policies and terms. For full details, please follow the links to each document.

Privacy Policy

Your privacy matters to us. We collect only the information necessary to process your orders, provide personalised service, and improve your shopping experience. We never sell or share your personal data with third parties without consent. Learn more about how we handle your information responsibly.

➡️ Read our Privacy Policy

Terms of Service

Our Terms of Service outline your rights and responsibilities when purchasing from Ralph Jacobs Jewellers. These terms cover product availability, pricing, intellectual property, and the use of our website. By shopping with us, you agree to these terms as a condition of sale.

➡️ Read our Terms of Service

Refund & Return Policy

We want you to love your jewellery. If for any reason you are not fully satisfied, our Refund and Return Policy explains how to initiate a return, resizing, or exchange. It also outlines eligibility periods, shipping instructions, and refund timelines.

➡️ Read our Refund Policy

Shipping Policy

Our Shipping Policy covers order processing times, delivery methods, insurance, and tracking. We offer free insured shipping within South Africa on all online purchases, with additional options for international delivery. Please review our full policy for expected delivery times and courier information.

➡️ Read our Shipping Policy

Questions or Assistance

Our support team is always here to help with any questions about our policies, products, or your order.

Phone: 087 551 7635
Email: sales@ralphjacobs.co.za

Stay Informed

We occasionally update our terms and policies to reflect new features or legal requirements. Please review this page regularly for the most up-to-date information.