how long does it take?

designing takes 2-3 business days. Once you are satisfied with your design, we will start manufacturing. A minimum of 15 business days is required for manufacturing, but if we complete the order before the recommended time, we will inform you. We will keep you updated on the progress of your order. We recommend ordering no later than a month in advance if you have a strict timeline.

how much more does a custom
design cost?

custom ring vary in price – At Ralph Jacobs we understand that working with a budget makes things so much easier – We will work according to your set budget, and will provide various estimates.

can i cancel my order once
its placed?

changed your mind and perhaps would like to spend your hard earned cash on that new motorcycle instead of an engagement ring?No problem – As long as you give us notice of cancellation prior to manufacturing. Cancellation is subject to a cancellation fee ( but wont break the bank )

can i design my own sketch?

yes, we encourage you to be creative and add elements that you like. we usually suggest sending us about 3 designs that we can work with. We will design the engagement ring to your specifications and then send the file for your approval.

can i replicate a design form a image?

we usually work from various images – When submitting your images, make sure you get the best possible image , preferably from different angles, to help us get the best idea of what you would like.

can i request a rush order?

yes, it all depends on your design and specifications. Add your delivery deadline on your design request, and one of our bespoke jewellery designers will confirm if it is possible. Rush orders does entail a Rush Order Fee (ROF) which will be given to you when your estimate is completed.

can i return or exchange my order?

because your style is so unique, we cannot exchange any custom designed items. Make sure of your design and that it speaks to you before placing your final order with us.

how do i get my ring size?

if you cannot make an appointment at our offices, we recommend you pop into your local jeweller and get your ring size measured – its of cardinal importance that you supply us with the correct ring size.

can i make changes?

we usually send you the first batch of renderings for your approval. You can then make changes, add elements or change setting types or stone sizes. Once your final approval is given, we will proceed to printing the model in a resin wax for casting.