Terms and Conditions

Cherrydot PTY Limited trading as Ralph Jacobs is in the business of jewellery manufacturing and retail.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 15 working days and delivery confirmed by way of waybill number. All parcels are shipped via The Courier Guy

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by Ralph Jacobs is subject to availability. In cases of unavailability, Ralph Jacobs will refund the client in full within 30 days. Cancellation of orders by the client will attract a 1 % administration fee.

Customer Privacy policy

Ralph Jacobs shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Ralph Jacobs bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Ralph Jacobs via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Ralph Jacobs separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Ralph Jacobs takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Ralph Jacobs chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

Variation

Ralph Jacobs may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Cherrydot PTY LIMITED based in South Africa trading as Ralph Jacobs and with registration number 2015/231839/07

Ralph Jacobs contact details

Contact Number: +27 87 551 7635 | Email Address: info@ralphjacobs.co.za | Physical Address: 2 Soetdoring Street, Secunda, 2302, Mpumalanga, South Africa