Ralph Jacobs offers a 24-Month warranty on our artistry. Please read our Warranty Terms here. Submit your Warranty Claim here.

If you are not 100% satisfied with your order, you can return it in its original condition within 7 days of the date of delivery for a no-questions-asked refund or exchange. Please note Custom Orders, Sale Items, and any item with Custom Engraving cannot be returned. View full policy. Submit your Return Request here.

Ralph Jacobs offers FREE INSURED Shipping on all orders placed online. Your parcel will be delivered to your doorstep by The Courier Guy within South Africa. For more information click here.

Yes, Ralph Jacobs offer a complimentary Home Try-On Program that lets you try before you buy in the comfort of your own home. Choose 3 ring styles, from our Home Try-On Page. We will ship to you within 7-Days together with a Ring Size Kit. You have 7-Days to choose the ring style that is best for you. Once you have selected your ring style, we will arrange collection. Please note, we charge an R495 security fee that is refunded in full once your returned package is received. View our Home Try-On Collection here.

Ralph Jacobs works on a made to order principle, to avoid damaging the ring when resizing. On average, we ship within 15 Working Days. Please contact us if you need your ring sooner or on a specific date. Please note neither rush or standard orders have guaranteed completion/ship dates. +27 87 551 7635 or sales@ralphjacobs.co.za