WHAT IS YOUR WARRANTY?
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied with your order, you can return it in its original condition within 7 days of the date of delivery for a no-questions-asked refund or exchange. Please note Custom Orders, Sale Items, and any item with Custom Engraving cannot be returned. View full policy. Submit your Return Request here.
WHERE DO YOU SHIP TO?
Ralph Jacobs offers FREE INSURED Shipping on all orders placed online. Your parcel will be delivered to your doorstep by The Courier Guy within South Africa. For more information click here.
CAN I VIEW YOUR JEWELRY BEFORE I BUY?
Yes, Ralph Jacobs offer a complimentary Home Try-On Program that lets you try before you buy in the comfort of your own home. Choose 3 ring styles, from our Home Try-On Page. We will ship to you within 7-Days together with a Ring Size Kit. You have 7-Days to choose the ring style that is best for you. Once you have selected your ring style, we will arrange collection. Please note, we charge an R495 security fee that is refunded in full once your returned package is received. View our Home Try-On Collection here.
I NEED MY RING FAST! CAN I REQUEST A RUSH?
Ralph Jacobs works on a made to order principle, to avoid damaging the ring when resizing. On average, we ship within 15 Working Days. Please contact us if you need your ring sooner or on a specific date. Please note neither rush or standard orders have guaranteed completion/ship dates. +27 87 551 7635 or email@example.com
DO I HAVE TO BE HOME TO SIGN FOR MY PACKAGE?
No, You will be requested to appoint a recipient in your absent should you not be able to accept the parcel yourself. The Courier Guy ships all orders to a registered delivery address within South Africa and requires the recipient signature. Please contact Ralph Jacobs to arrange alternative shipping arrangments. +27 87 551 7635 or firstname.lastname@example.org
CAN I RESIZE MY RING?
It all depends on your design. Some designs are more intricate than others and resizing the ring may compromise the integrity of the ring design.
WHAT HAPPENS AFTER I ORDER?
To streamline the processes, Ralph Jacobs has a dedicated Business WhatsApp line +27 87 551 7635 to assist with communication. Once you've placed your order, we will be in contact with you on WhatsApp to confirm the order, update you on the progress and arrange to ship.